Accel Mechanical

Positive:

• Technician Anden Lehse provided excellent service, offering a better solution than initially requested.
• Improved responsiveness and clear communication compared to past experiences.
• Prompt service in emergencies, even when short-staffed.
• Friendly, knowledgeable, and competent technicians with fair pricing.
• Quick same-day appointments and thorough service.
• Completed work for a project at a fair price.

Negative:

• Poor communication and follow-up on service requests, resulting in no-shows and delayed responses.
• Unclear communication about overtime charges and management of expectations.
• Billing issues and lack of transparency regarding charges.
• Unclear communication about estimate fees.
• Poor customer service and billing disputes.